![]() ![]() Imprivata’s authorized resellers may offer different maintenance and support options and should be contacted for information specific to their policies. The descriptions that follow apply only to the Maintenance and Support offered directly from Imprivata, Inc. For purposes herein, a “Physical Appliance” shall mean a physical hardware appliance that uses physical processors and a “Virtual Appliance” shall mean a virtual (or otherwise emulated) appliance that uses virtual processors. Certain Imprivata Software (excluding PatientSecure) is installed on an Imprivata hardware appliance. ![]() For purposes of clarification, “Support” as used in the Imprivata end user license agreement shall have the same meaning as Maintenance and Support as used herein. Imprivata will provide the maintenance and support services (“Maintenance and Support”) as further described herein to Customer during the Initial Maintenance Term and any subsequent Renewal Term for which Customer has paid the applicable fees. ![]()
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